FREQUENTLY ASKED QUESTIONS
- Are your rugs for sale?
All the rugs on this website are for sale. If you've seen a rug you like, but it is already sold, please don't hesitate to message us and we'll see if there's a possibility to make something similar.
- Do you work commissions, or do you just make your own designs?
Shaggies does work on a commissioned base as well! Would you like a rug for your house, your company, or as a gift for somebody else? We are happy to help!
- is there a warranty on the supplies?
We have a half-year warranty on the tufting guns. if you're gun is broken you can bring it to the shop and I will have a look at it.
- Which machines do you use?
To make our Shaggies, we use both the cut pile and the loop gun. With these two guns we can implement different techniques that give our rugs this unique look and feel!
- Where do you get your supplies?
Contact us for a list of links to all our suppliers.
- Are the workshops in Dutch or English?
The tufting teacher speaks Dutch and English. It depends on the students' language, but if an English-speaking person joins the class, the used language will change to English.
- How do I build a tufting frame?
Contact us for more info on how to build your own tufting frame.
- How big is the design we can make in a workshop?
We work with a frame that suits an a2 design. Specifically, your design will be 40 x 50 cms big.
- Can I frame my rug?
Yes, you can frame your rug! I will explain how you can do this in the workshop. If you like to buy the frame beforehand, make sure it is about 40 x 50 cms big and that it is deep-set. This frame works if you take the glass out:
- Can I use different pile heights?
The AK-1 and AK-2 are adjustable in pile heights. However, in the workshop, we don't change the height of the piles since it takes too much effort to adjust the guns to the preferred height. The difference that you can achieve is only 1,4 cms. If you wish to have a difference in texture, you can use the AK-1 and AK-2 to achieve a difference within your design. The rugs with a lot of height differences that you see on the internet are either made with an AK-3 (works on an air compressor), or made with the use of a needle.
- Do you have a cancellation policy?
If you can't make it to the workshop, please let us know as soon as possible.
We currently offer a full refund if you cancel 7 days before your workshop date. If you cancel later, we can't refund your workshop, unfortunately.
The best way would be to find a friend to replace your spot and email us their contact details.
- Can i book for a group/ or a team?
Shaggies is happy to provide you with exclusive team building workshops! Contact us with the amount of people, the activity you'd like to do, and when we can make this happen! The maximum amount of people in our studio is 8 people. Shaggies can also come to you!